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Q: I already placed an order. When will it ship?

A: Your order will ship by the next business day after it is placed. See the shipping page for more information.


Q: I would like to change my order. What do I do?

A:Please e-mail us at

Q: I would like to change the shipping details of my order. What do I do?

A:Not a problem! Please e-mail us your order change at and reference your order ID #. 

Q: I would like to return my order. What do I do?

A: You can return your order up to 30 days after receipt of the item for a free store credit or receive a credit back to the original payment source, less a $2.95 restocking fee. It may take 7 to 10 days for your payment to post to your account. No returns will be accepted more than 30 days after receipt of an item.

To process your return, visit and please have your order number ready so that we can send to you a pre-paid return mailing label.

Q: Who do I contact for wholesale information?

A:Please email for additional details. 

Q: I would like to review Blankie Tails® for my blog/website. Who do I contact?

A:Please email for more details and complimentary image use. 


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